Why is ZENB UK closing?

ZENB is closing due to challenging global economic climate that has made it unsustainable to continue.



When is ZENB UK closing?

ZENB UK will be closing on the 28th of February, 2025. No payments will be taken after this date and all orders placed before the 21st of February will be honoured.



Is ZENB brand closing completely?

ZENB Japan continues to operate as normal, while ZENB UK will shut down on the 28th February, 2025.



Will ZENB products be available anywhere else?

It won't be possible to purchase any ZENB products in the UK after the 21st of February, 2025.



Can we continue to buy ZENB products in the UK?

It won't be possible to purchase any ZENB products in the UK after the 21st of February, 2025.



Can I order products from Japan?

No, it's not possible for zenb.jp products to be delivered outside of Japan.



How can I get help after you have closed?

Please contact us at support@zenb.co.uk for any further information or questions. Our team is here to help after our closure, please email support@zenb.co.uk 



Can your products be consumed after the best before date (BBE)?

At ZENB, we're all about making the most of your food, and that includes clearing up any confusion around Best Before dates. Unlike a Use By date (which is about food safety), a Best Before date is simply a guide to when your ZENB favourites will be at their peak quality. Here’s the great news: if you store them properly, many of our products are still perfectly good to enjoy after the Best Before date. Think of it as a recommendation, not a rule. So, if you've got some of our pasta or crackers hanging around past the date, give them a go! Use your judgement, if they look, smell, and taste fine, they probably are. That said, if something smells off or tastes unusual, it’s best to bin it. When in doubt, trust your instincts. Let’s work together to waste less and enjoy more!



How can I get a refund?

Please contact us at support@zenb.co.uk to discuss any refund.



I used the special discount code for a final order which has not arrived?

Please contact us at support@zenb.co.uk for help.



I used the special discount code for a final order, the order has arrived damaged?

Please contact us at support@zenb.co.uk for help.



What's the timeline for my subscription cancellation?

Any subscription due to be renewed from the 28th January onwards will be cancelled and payment won't be taken. If you prefer, you can cancel your subscription yourself before this date by following the steps outlined on this page: https://zenb.co.uk/blogs/articles/subscriptions-101. In the meantime, individual orders of our bundles will still be available until the 21st of February, 2025.

How can I stop my subscription?

Please log into your account to cancel your subscription. Find the steps in this guide here: https://zenb.co.uk/blogs/articles/subscriptions-101



What will happen to my data?

All personal data held by ZENB will be handled in compliance with data protection laws. After our closure, your information will be securely deleted in accordance with our data retention policy. We assure you that your privacy has been and will continue to be a top priority for us. If you have any concerns or questions regarding your data, please feel free to contact our support team at support@zenb.co.uk



What will happen to my payment card information?

All personal data held by ZENB will be handled in compliance with data protection laws. After our closure, your information will be securely deleted in accordance with our data retention policy. We assure you that your privacy has been and will continue to be a top priority for us. If you have any concerns or questions regarding your data, please feel free to contact our support team at support@zenb.co.uk



Do I need to close my account with ZENB?

Your account will be closed automatically after the 21st of February, 2025. If you don't have an active Pick and Mix subscription, you don't need to do anything. If you do have an active subscription, bear in mind all subscriptions will be cancelled on the 28th of January; however you can still place individual orders of our bundles until the 21st of February, 2025. From the 22nd February 2025, zenb.co.uk won't be taking any new orders.



Will you be confirming that you have deleted my data?

After our closure, your information will be securely deleted in accordance with our data retention policy. We assure you that your privacy has been and will continue to be a top priority for us. If you have any concerns or questions regarding your data, please feel free to contact our support team at support@zenb.co.uk.



Can you confirm my data will not be used by or passed to any 3rd party?

We can confirm your data will not be sold nor passed to any 3rd party. If you have any concerns, please email us at support@zenb.co.uk



Will you refund my subscription?

All ongoing subscription orders will be honoured until 27th of January. You recommend you cancel your subscription before that date, otherwise your subscription will be automatically cancelled.



I have a credit on my account will you refund this?

Credit in the form of loyalty points will not be refunded, feel free to use your loyalty points by 21st of February. If you think you're owned anything aside from loyalty discounts, please get in touch with our team at support@zenb.co.uk



I have a discount code to use which I received recently, can I still use this?

Up to the 21st of February, 2025, yes you can! From the 22nd of February, zenb.co.uk won't process new orders.



Can I use other discount codes or offers at the same time as the special discount code?

No, discount codes cannot be combined. Use one discount at a time when at checkout.



Can I use the special discount code more than once?

Yes, from the 14th of January until the 21st of February 2025 our discount codes can be used multiple times!



I am a customer, how can I get in touch? 

Please contact us at support@zenb.co.uk. for any further information or questions.



I have a media query, how can I get in touch?

Please contact us at support@zenb.co.uk for any further information or questions.

I am a current partner / supplier, how can I get in touch?

Please contact us at support@zenb.co.uk for any further information or questions.