FREQUENTLY ASKED QUESTIONS

WHAT IS ZENB REWARDS?

Rewards is our new loyalty programme, it means whenever you purchase from zenb.co.uk you can now earn points, which then add up to discounts you can cash in on future orders.

There are other ways you can earn points, like starting a subscription or following us on social media.

To enter all you need to do is have a customer account on zenb.co.uk and be signed in whenever you make a purchase.

HOW DO I BECOME A ZENB REWARDS MEMBER?

Joining is simple! 

Sign up in just a few clicks by navigating to the REWARDS PAGE and creating an account with us. 

You even earn points just by creating an account! 

Once you’re a ZENB Rewards member, you will have full access to view your points and ways to earn and redeem your points at checkout. Just be sure to sign in with the same account/email each time you shop.

HOW DO THE POINTS WORK?

Whenever you make a purchase from the zenb.co.uk website as long as you are logged in you will earn points at a rate of 1 point for every £1 spent.

When you want to redeem them 100 points equals a £5 discount.

You can access your points balance in your account page.

To redeem, you click the button for the balance value you want and this generates a bespoke discount code just for you, which can then be used in our checkout.

Please be aware, these codes cannot be combined with any other promotion.

DO MY POINTS EXPIRE?

Unfortunately, yes.

Each point earned has a lifetime of 1 year.

If you don't use them - you lose them!

CAN I USE MY REWARD DISCOUNT CODES ON ALL PRODUCTS?

Yes! You can now use reward discount codes on subscription and one time purchases.

HOW CAN I REDEEM MY BESPOKE DISCOUNT CODES?
  1. Ensure all items are in basket
  2. Log into your account here
  3. Click on 'Your Loyalty Points'
  4. Select which points you'd like to redeem by clicking 'Redeem' button
  5. Click 'Yes' when prompted with confirmation
  6. Click the clipboard image next to the discount code to copy it
  7. Go to the cart and checkout the items added to basket
  8. On the right hand side of the checkout page there is a grey box with 'Discount Code' written, paste the copied discount code in that slot
  9. Click 'Apply' and see the discount added to your items
HOW CAN I USE MY REWARDS POINTS ON SUBSCRIPTION ODERS?
  1. Redeem a discount code by logging into your account here. Clicking 'Your loyalty points' and selecting which point you desire to redeem. Copy the rewards discount code by clicking the clipboard image.
  2. Click 'Your Subscription' on the left hand side menu
  3. Click 'Manage Subscription'
  4. Click the orange 'Apply Discount' button
  5. Paste the copied rewards code in the box
  6. Click 'Apply'
  7. When the page refresh's you should see the 'Discount Applied' below your subscription.

Kindly note, only one rewards code works per subscription, reward discount codes can't be combined. There is the option to remove the rewards discount code from the subscription plan if desired.

I HAVE MORE QUESTIONS

That's ok, too… we get it, new things can be tricksy!

If you'd like to find out more, feel free to reach out to us by emailing support@zenb.co.uk