ZENB SUBSCRIPTIONS 101

Are you considering to purchase a ZENB subscription or are you simply curious on how it works?  Read our guide below, including all FAQs for existing subscription customers.
*** USE CODE JANUARY TO GET 20% OFF YOUR FIRST SUBSCRIPTION THIS MONTH***

DID YOU KNOW WE OFFER A SUBSCRIPTION SERVICE?

We see a number of our ZENB’ers buying month after month, but did you know you can have a subscription which means you can have what you want sent out automatically whilst saving on delivery costs AND 10% on every order?!


BENEFITS OF A ZENB SUBSCRIPTION

As well as the convenience of not having to remember to come back to our site every time you run low on pasta (although we love to see you) a ZENB subscription offers a number of benefits and features to make getting our tasty whole veg products to you as hassle free as possible.


  • Free Delivery On EVERY Order
  • 10% off RRP for all Products
  • Cancel any time
  • Maximum Flexibility on your orders
  • Move your order date backwards or forwards depending on your usage.
  • Change how often your deliveries arrive
  • Skip deliveries
  • Change Quantities
  • Add or Swap products
  • Cancel any time

HOW DO I PURCHASE A SUBSCRIPTION?

Unfortunately due to the current costs of delivery we can only offer subscriptions on some of our products.

Currently that would be for Pasta Orders of 6 boxes or above.


If you go to the page of the product you want, you can change the pack size on the drop down menu and the subscription information should appear.

Follow these simple steps to purchase a ZENB subscription


STEP 1: SELECT YOUR PREFERENCES & SUBSCRIBE

Simply click on the subscribe and save button and you can then select how often you want your deliveries to arrive - you can select from weekly if you're really keen or up to every three months if you see pasta as more of a treat than an every day option!


**PRO TIP to our customers who usually purchase three packs

Going up to six may seem like a bit of a pasta-fest so we suggest you look to use a longer delivery period than you otherwise use for your purchases for three packs.


EG, if you buy three packs monthly, you may want to set your subscription to order a six pack every TWO Months***


STEP 2: CHECKOUT & NOTIFICATIONS

You can then proceed to the checkout and pay as you would with any normal order. We will then email you three days before your next order is due to process, at that point you can make any amends to how often or when your next order will ship.


Otherwise things will proceed as you have requested in your initial order.


STEP 3: ACTIVATE YOUR ACCOUNT

To access your subscription to make any changes or amends in future you will need to activate your account on our website.

IF you have an account already GREAT - please use your existing log in.


If you don't previously have an account, an invite will be sent to you to activate one when you place your subscription order.


Look out for an email titled: “Customer account activation”

Please remember to check your SPAM/JUNK folders because these things do have a habit of going astray.


Set your password (keep this in a safe place as you will need it again)


You are now set up to manage your subscription!



See why our customers Love ZENB



Keep reading if you already have a ZENB Subscription and might have some questions.


CONGRATULATIONS: 

You have a ZENB subscription - 

what next?




HOW DO I ACTIVATE MY SUBSCRIPTION ACCOUNT?

You've decided to open a ZENB Subscription - great choice!


Please read the previous paragraph where we highlight all the necessary steps to activate your ZENB subscription! 


Make sure to look out for an email titled: “Customer account activation” and remember to check your SPAM/JUNK folders because these things do have a habit of going astray.


HOW DO I MANAGE MY SUBSCRIPTION?

Once you log into your account you can click on the following section to access your subscriptions:


From here you can view your order history, and also review any upcoming orders.





Want to make amends? 

See our guide on how to do that below...




HOW DO I MAKE CHANGES TO MY SUBSCRIPTION?

Too much ZENB and want to take a rest? Just can't get enough? Moved house?

Within this next section we will show you how to do the following:

-) Amend your delivery Address.
-) Change your Re-Order date.
-) Skip your next delivery.
-) Change how often your deliveries come, you can choose from weekly to up to 12 weekly.
-) Change your box size or quantity


Changing your delivery address

Once in the “manage subscriptions” section you can click on your active subscriptions ny clicking on the below boxes to access the details of your subscription


You should now be presented with the following screen to allow you to manage the details of your subscription.


Scroll down to where you see your name and address.

Click here - you can then edit your address.


Want to change your product?

Not to worry this can also be done on this same screen, down at the bottom of the page you have the following options:

Simply click on “Swap product” and you will be given options of other products you can replace in your current subscription.

Want to add a new product to your subscription?

Can't get enough ZENB, want more variety in your life?

Great - feel free to add more products to your subscription!

You have the option of setting a new order date so these can arrive at the same time as your existing subscription or can arrive independently.

In the Manage Subscriptions page simply click on the “ADD A PRODUCT” Button

This allows you to select what products you want to add to your subscription.


Once chosen, you have the option to set a new delivery date for your additional products and also set new delivery windows so if you want to receive less or more often than your existing subscription you have that option!


Gone through what you have faster than anticipated, and can't wait for more? 

No Problem at all, again, by accessing your existing subscription you have the flexibility of bringing forward your delivery dates or indeed changing the frequency of your deliveries so they come more often.


You can change your delivery date and bring it forward using the calendar feature at the bottom of the page.

Note however that this means you will receive orders at the same frequency but just from a new starting date.


If you want to receive more frequently from then on we suggest you amend the frequency of your resupply orders to make them come more often.


This can be done by using the ORDER FREQUENCY drop down menu.


Alternatively you can increase how much you receive each delivery by clicking on your active subscription and amending either the quantity of packs you wish to receive in each delivery or indeed the Pack size you receive (Pack size is called “VARIANT”).


Too much and want to wait for more - skip a delivery! 

We will send you an email three days before your future subscription orders ship from our facility.

This allows you the opportunity to decide if you want to continue as is, or indeed if you want to amend when how often we resupply you.


By skipping a delivery, your delivery periods remain the same, you just miss out on one.


Eg, if you have ordered on a weekly frequency, your orders still come weekly, but you just miss one weeks delivery.

If you order monthly, skipping a delivery will make it two months to your next order.


You will then continue on at your original frequency post that skipped order.


As such you may simply want to change your delivery date and keep the frequency as per the step above.


Alternatively, as per the previous section - you can simply change your delivery frequency and choose to have your deliveries happen less often.


Want to cancel your subscription? 

Well, first of all - we are sorry to see you go.

However we understand these things happen so the process is easy squeezy Yellow Peasy!


As we mentioned above, simply navigate to your active subscription, scroll to the bottom of the page. And click the “cancel subscription” button.


We will ask you why we are unsubscribing… don't worry, we aren't being nosy, we simply use this information to help us improve our offering in the future.

Rest assured, it's all nice and anonymous, and we don't take it personally!


After that, your subscription is cancelled.


You shouldn't receive any more ZENB automatically and we won't take any more payments.


If you want to confirm, feel free to reach out to support@zenb.co.uk, we are more than happy to hear from you.


If you want to find our more about ZENB 100% Yellow Pea pasta, head over here.