Shipping & Returns


Orders will only be shipped and delivered to addresses located in the United Kingdom.

Royal Mail 1st Class Delivery UK

Delivery is £2.99 or FREE with subscription orders or orders with a final value over £20. This will be designated at checkout.

After you make your order, it will be shipped within the next 1-3 working days. Once your order leaves our facility, you can expect your delivery within 2-3 business days.

Please be aware that we are unable to process or deliver orders on a Saturday, Sunday or Bank Holiday. For example, if you place an order on Saturday, this will be processed at the earliest on Monday.

For further information on shipping and delivery, please see our Terms of Sale ("Shipping" at paragraph 6).


If for any reason you are not happy with your ZENB purchase, please reach out to us at or by email on

We strive to deliver products to you in excellent condition, but if your products arrive damaged or faulty, please let us know. Our customer service team will be happy to either replace your purchase or issue you a refund.

For further information on returns and exchanges, please see our Terms of Sale ("Your Rights" at paragraph 18).