Shipping & Returns

***DELIVERY UPDATE DECEMBER 2020 ***

PLEASE NOTE THAT DUE TO CORONAVIRUS, ROYAL MAIL ARE SEEING DELAYS DUE TO STAFF SHORTAGES: THIS MAY SLIGHTLY DELAY YOUR DELIVERY - PLEASE CONTACT US IF YOU HAVE STILL NOT RECIEVED ANYTHING 7 WORKING DAYS AFTER CONFIRMATION OF SHIPPING


SHIPPING & DELIVERY 

Orders will only be shipped and delivered to addresses located in the United Kingdom. 


Royal Mail 1st Class Delivery UK

Delivery is £2.99 or FREE with subscription orders. This will be designated on the product page and at checkout.


After you make your order, it will be shipped within the next 1-3 working days. Once your order leaves our facility, you can expect your delivery within 2-7 business days.


Please be aware that we are unable to process or deliver orders on a Saturday, Sunday or Bank Holiday. For example, if you place an order on Saturday, this will be processed at the earliest on Monday.

For further information on shipping and delivery, please see our Terms of Sale ("Shipping" at paragraph 6).

 

RETURNS & EXCHANGES


If for any reason you are not happy with your ZENB purchase, please reach out to us at www.zenb.co.uk/pages/contact or by email on support@zenb.co.uk.


We strive to deliver products to you in excellent condition, but if your products arrive damaged or faulty, please let us know. Our customer service team will be happy to either replace your purchase or issue you a refund.


For further information on returns and exchanges, please see our Terms of Sale ("Your Rights" at paragraph 18).