Terms of Use

These Terms of Use govern access to, and use of the whole or any part of the web pages located at zenb.co.uk including the mobile version of it (the "Website"),

This Website is aimed at UK consumers. In accessing or using the Website, you agree to be bound by these Terms of Use. If you do not accept all of these terms, then you must refrain from accessing or using the Website.

Please read these Terms of Use carefully. We draw your attention, in particular, to the limits on our liability in paragraph 10.

1. Who we are

1.1 We are Mizkan Euro Ltd., a company registered in England and Wales. Our company registration number is 08053234 and our registered office is located at 2nd Floor, Building 10 Chiswick Park, 566 Chiswick High Road, Chiswick, London, United Kingdom, W4 5XS.

1.2 References in these Terms of Use to "we", "us", "our" are each a reference to Mizkan Euro Ltd. You can contact us using the details which are provided on our Contact Us page and at the end of these Terms of Use. The expressions "you" and "your" refer to each and every individual who accesses or uses the Website.

1.3 If you have any questions about these Terms of Use, you can contact us through this page: https://zenb.co.uk/pages/contact or by e-mail on support@zenb.co.uk.

2.0 Other applicable terms

2.1 The following will also apply to your use of our Website:

(a) our Privacy Policy – which explains how, why and for what purpose we use/ collect your personal information when you access our Website;

(b) our Cookie Policy – which provides information about our use of cookies and similar technologies on our Website; and

(c) our Terms of Sale – which will apply if you make any purchases from our Website.

Please read them carefully.

3. Use of the Website

3.1 Our Website is available free of charge.

3.2 Our Website is established for information and promotional purposes. You are provided with access to it to display and view the contents of the Website for your own personal and non-commercial use. Nothing you see on our Website, or content you access, constitutes advice, a personal recommendation or an offer to enter into a contract with us, or anyone else. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Website.

3.3 While we use reasonable efforts to ensure the integrity of our Website, we do not and cannot guarantee that your use of our Website will be error free or uninterrupted.

3.4 Although we make reasonable efforts to update the information on our Website, we make no statement, that the content on our website is accurate, complete or up-to-date. We may update our Website from time to time, and change content at any time.

3.5 Access to our Website is only permitted on a temporary basis. We may need to restrict, suspend, or even stop your access to the Website completely – for security, or other technical or business, reasons. We will try to give you reasonable notice of any such suspension or withdrawal. We will not be liable to you if our Website is unavailable for any reason.

3.6 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

3.7 You are responsible for making all arrangements necessary for you to have access to our Website.

3.8 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use, and that they comply with them.

4.0 Your personal information

4.1 We will only use information you submit via the Website that can be used to identify you ("Personal Data") in accordance with our Privacy Policy.

4.2 Our Website seeks to protect Personal Data it may collect about you by maintaining physical, electronic and procedural safeguards in compliance with applicable UK data protection laws.

4.3 For more information on privacy, and our use of cookies, please read our Privacy Policy and our Cookie Policy.

5. Your password

5.1 If you choose (or are allocated) a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. We will try to notify you in advance of this where possible and give you a chance to appeal if applicable.

5.3 If you know or suspect that anyone other than you knows your user account password, you must notify us promptly.

6 Linking

6.1 Links on the Website to external webpages:

(a) our Website may contain links to external websites and resources provided by third parties. These links are for information only. Please note that these Terms of Use and our Privacy Policy only apply to your use of our Website. Third party websites and resources should have their own terms and privacy policies, which we encourage you to read carefully. Generally, we are not responsible for the content or privacy practices of those sites or resources. Users follow links to third party websites at their own risk; and

(b) links to any such external websites or resources on our Website should not be construed as an endorsement, approval or recommendation by us of that website/resource or any content contained therein.

6.2 Linking to our Website:

(a) you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Our website must not be framed on any other site, nor may you create a link to any part of our site other than the home page;

(b) you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists; and

(c) you must not establish a link to our Website in any website that is not owned by you.

7. Intellectual Property

7.1 All rights in our Website and the content published on our Website (in whatever form and whether registered or unregistered), including copyright, design rights, trademarks, trade names, patents, inventions, know-how, database rights, confidential information and domain names are reserved strictly to us and/or our licensees. This includes the Website's design, layout, look and appearance.

7.2 You may read, view, print and download one hard copy of the material on this Website for your own personal, non-commercial use only ("Permitted Purpose"). You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must always acknowledge our status as author of the content of our Website (and that of any identified contributors. All copyright notices in original materials must be retained.

7.3 Copyright in our Website (including without limitation text, images, photographs, videos and video clips, graphics, product designs, logos, icons, sound recordings and software) is owned or controlled by, or licensed to, us. Except as expressly set out in these Terms of Use, you may not in any form or by any means:

(a) adapt, reproduce, store, distribute, copy, print, display, perform, publish or create derivative works from any part of the Website or from any information obtained from the Website;

(b) commercialise any information, products or services obtained from any part of our Website, without our prior written permission (which may require the grant of a licence).

7.4 Our Website includes registered trademarks owned and/or applied for by us (or our licensors). You must not use any of our trade marks, logos or trade names appearing on our Website:

(a) as part of your own trademarks or company name;

(b) in connection with activities, products or services which are not related to our Website;

(c) in a manner which may be confusing, misleading or deceptive; or

(d) in a manner that disparages us, our Website or our information, products or services.

7.5 You must not authorise or assist any person to do any of the acts prohibited by this paragraph 7.

7.6 Nothing contained on our Website should be construed as granting any licence or right of use to any third party intellectual property.

8. User-generated content

8.1 Any information, communication or material which you or other Website users submit, create, upload or otherwise contribute to the Website (including any reviews of our products) ("Submitted Material") must comply to the spirit and the letter with the following standards; these standards apply to each part of the Submitted Material as well as to its whole:

Submitted Material must:

(a) be accurate (where they state facts).

(b) be genuinely held (where they state opinions).

(c) comply with applicable law in any country from which they are posted.

Submitted Material must not:

(d) contain any material which is defamatory of any person.

(e) contain any material which is obscene, offensive, hateful or inflammatory.

(f) contain profanity, blasphemy, spiteful, racist, sexually explicit, or sexually gratuitous comments.

(g) comment about other contributors.

(h) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

(i) infringe any copyright, database right or trade mark of any other person.

(j) be likely to deceive any person.

(k) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

(l) promote any illegal activity.

(m) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

(n) be likely to harass, upset, embarrass, alarm or annoy any other person.

(o) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

(p) give the impression that it emanates from us, if this is not the case.

(q) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

(r) be in our reasonable opinion otherwise inappropriate.


8.2 By contributing, or engaging with, any Submitted Material, you acknowledge and agree that:

(a) we do not produce, edit, approve or promote any Submitted Material;

(b) we will not be responsible or liable for the accuracy, completeness or suitability of any Submitted Material;

(c) we do not guarantee that any Submitted Material will be protected against loss, misuse or unauthorised alteration by third parties;

(d) we have the right to remove or suspend any Submitted Material from our Website and we are not obliged to post any Submitted Material;

(e) we will not be responsible for any use or misuse which you or any other users of our Website make of your Submitted Material;

(f) any of your Submitted Material that does not constitute Personal Data will be provided on a non-confidential and non-proprietary basis and we have the right to use, copy, distribute and disclose to third parties any such content for whatever purpose and without further reference to you]; and

(g) you will ensure that the Submitted Materials do not violate the Submitted Material Standards and you will compensate us for any loss or damage we may suffer as a result of you not doing so.

8.3 The views expressed by others on our Website do not represent our view or values.

9. Prohibited uses

9.1 In your use of and access to our Website, you must not:

(a) breach or circumvent any laws, third party rights (including intellectual property rights) or terms applicable to you;

(b) engage in any fraudulent activity;

(c) modify, adapt, sell or reverse engineer any part of the Website;

(d) post false, inaccurate, misleading, deceptive, defamatory, or libellous content;

(e) access or attempt to access our Website from any jurisdiction which may be geo-blocked from your location from time to time;

(f) knowingly engage in malicious or technologically harmful activity that could compromise the integrity of the Website such as misusing our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By doing so, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such action to the relevant law enforcement authorities and we will co-operate with those authorities and have the right to disclose your identity to them;

(g) harvest or otherwise collect information about users without their consent;

(h) create or compile, directly or indirectly, any collection, compilation, database or directory from the Website content;

(i) use the Website in any manner that could interfere with any other party's use and enjoyment of the Website;

(j) license, sell and/or otherwise provide access to and/or use of the Website to any third party, including without limitation for purposes of building a competitive product and/or service; or

(k) use our Website if you are not able to form legally binding contracts or are suspended from using our Website.

10. Limits on our liability

10.1 If we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms of Use or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to our Website.

10.3 Our Website is only available for domestic and private use. If you use our Website for any commercial or business use in breach of these Terms of Use, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.4 Different limitations and exclusions of liability will apply regarding any products you purchase on our Website, as set out in our Terms of Use of Sale.

11. Other important terms

11.1 You may only transfer your rights or your obligations under these Terms of Use to another person if we agree to this in writing.

11.2 These terms are between you and us. No other person shall have any rights to enforce any of them. Neither of us will need to get the agreement of any other person in order to make any changes to these Terms of Use.

11.3 If any part of these Terms of Use is held to be invalid, unenforceable or illegal for any reason, the rest will continue in force. Each paragraph of these Terms of Use operates separately.

11.4 If we waive any rights available to us under these Terms of Use (or any other applicable terms) on one occasion, this does not mean that those rights will automatically be waived on any other occasion. For example, if we do not insist you immediately do something you are required to do under these Terms of Use or we delay in taking steps against you if you breach these Terms of Use, that will not mean that we can't ask you to do those things in the future or that we cannot take steps against you in the future.

11.5 These Terms of Use, their subject matter and its formation, are governed by English law. However, if you are a consumer and resident of any other country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights.

11.6 You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other country you and we may also bring proceedings in that country.

12. Changes to these Terms of Use

12.1 We may revise these Terms of Use at any time to reflect changes in or to:

            (a) relevant laws or regulatory requirements;

            (b) security, technical or operational issues; or

            (c) our Website.

            If we change these Terms of Use, we will post summary details of the changes at the end. If we have your e-mail address, we may also email you with information on those changes.

Terms of Use launched: May 2020

Terms of Use last updated: April 2024