Terms of Use

These Terms of Use govern access to, and use of the whole or any part of the web pages located at zenb.co.uk including the mobile version of it (the "Website"),

This Website is aimed at UK consumers. In accessing or using the Website, you agree to be bound by these Terms of Use. If you do not accept all of these terms, then you must refrain from accessing or using the Website.

Please read these Terms of Use carefully. We draw your attention, in particular, to the limits on our liability in paragraph 10.

1. Who we are

1.1 We are Mizkan Euro Ltd., a company registered in England and Wales. Our company registration number is 08053234 and our registered office is located at 1st Floor, Building 4 Chiswick Park, 566 Chiswick High Road, Chiswick, London, United Kingdom, W4 5YE.

1.2 References in these Terms of Use to "we", "us", "our" are each a reference to Mizkan Euro Ltd. You can contact us using the details which are provided on our Contact Us page and at the end of these Terms of Use. The expressions "you" and "your" refer to each and every individual who accesses or uses the Website.

1.3 If you have any questions about these Terms of Use, you can contact us through this page: https://zenb.co.uk/pages/contact or by e-mail on support@zenb.co.uk.

2.0 Other applicable terms

2.1 The following will also apply to your use of our Website:

(a) our Privacy Policy – which explains how, why and for what purpose we use/ collect your personal information when you access our Website;

(b) our Cookie Policy – which provides information about our use of cookies and similar technologies on our Website; and

Please read them carefully.

3. Use of the Website

3.1 Our Website is available free of charge.

3.2 Our Website is established for information and promotional purposes. You are provided with access to it to display and view the contents of the Website for your own personal and non-commercial use. Nothing you see on our Website, or content you access, constitutes advice, a personal recommendation or an offer to enter into a contract with us, or anyone else. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Website.

3.3 While we use reasonable efforts to ensure the integrity of our Website, we do not and cannot guarantee that your use of our Website will be error free or uninterrupted.

3.4 Although we make reasonable efforts to update the information on our Website, we make no statement, that the content on our website is accurate, complete or up-to-date. We may update our Website from time to time, and change content at any time.

3.5 Access to our Website is only permitted on a temporary basis. We may need to restrict, suspend, or even stop your access to the Website completely – for security, or other technical or business, reasons. We will try to give you reasonable notice of any such suspension or withdrawal. We will not be liable to you if our Website is unavailable for any reason.

3.6 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

3.7 You are responsible for making all arrangements necessary for you to have access to our Website.

3.8 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use, and that they comply with them.

4.0 Your personal information

4.1 We will only use information you submit via the Website that can be used to identify you ("Personal Data") in accordance with our Privacy Policy.

4.2 Our Website seeks to protect Personal Data it may collect about you by maintaining physical, electronic and procedural safeguards in compliance with applicable UK data protection laws.

4.3 For more information on privacy, and our use of cookies, please read our Privacy Policy and our Cookie Policy.

5. Your password

5.1 If you choose (or are allocated) a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. We will try to notify you in advance of this where possible and give you a chance to appeal if applicable.

5.3 If you know or suspect that anyone other than you knows your user account password, you must notify us promptly.

6 Linking

6.1 Links on the Website to external webpages:

(a) our Website may contain links to external websites and resources provided by third parties. These links are for information only. Please note that these Terms of Use and our Privacy Policy only apply to your use of our Website. Third party websites and resources should have their own terms and privacy policies, which we encourage you to read carefully. Generally, we are not responsible for the content or privacy practices of those sites or resources. Users follow links to third party websites at their own risk; and

(b) links to any such external websites or resources on our Website should not be construed as an endorsement, approval or recommendation by us of that website/resource or any content contained therein.

6.2 Linking to our Website:

(a) you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Our website must not be framed on any other site, nor may you create a link to any part of our site other than the home page;

(b) you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists; and

7. Intellectual Property

7.1 All rights in our Website and the content published on our Website (in whatever form and whether registered or unregistered), including copyright, design rights, trademarks, trade names, patents, inventions, know-how, database rights, confidential information and domain names are reserved strictly to us and/or our licensees. This includes the Website's design, layout, look and appearance.

7.2 You may read, view, print and download one hard copy of the material on this Website for your own personal, non-commercial use only ("Permitted Purpose"). You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must always acknowledge our status as author of the content of our Website (and that of any identified contributors. All copyright notices in original materials must be retained.

7.3 Copyright in our Website (including without limitation text, images, photographs, videos and video clips, graphics, product designs, logos, icons, sound recordings and software) is owned or controlled by, or licensed to, us. Except as expressly set out in these Terms of Use, you may not in any form or by any means:

(a) adapt, reproduce, store, distribute, copy, print, display, perform, publish or create derivative works from any part of the Website or from any information obtained from the Website;

(b) commercialise any information, products or services obtained from any part of our Website, without our prior written permission (which may require the grant of a licence).

7.4 Our Website includes registered trademarks owned and/or applied for by us (or our licensors). You must not use any of our trade marks, logos or trade names appearing on our Website:

(a) as part of your own trademarks or company name;

(b) in connection with activities, products or services which are not related to our Website;

(d) in a manner that disparages us, our Website or our information, products or services.

7.5 You must not authorise or assist any person to do any of the acts prohibited by this paragraph 7.

7.6 Nothing contained on our Website should be construed as granting any licence or right of use to any third party intellectual property.

8. User-generated content

8.1 Any information, communication or material which you or other Website users submit, create, upload or otherwise contribute to the Website (including any reviews of our products) ("Submitted Material") must comply to the spirit and the letter with the following standards; these standards apply to each part of the Submitted Material as well as to its whole:

Submitted Material must:

(a) be accurate (where they state facts).

(b) be genuinely held (where they state opinions).

Submitted Material must not:

(d) contain any material which is defamatory of any person.

(e) contain any material which is obscene, offensive, hateful or inflammatory.

(f) contain profanity, blasphemy, spiteful, racist, sexually explicit, or sexually gratuitous comments.

(g) comment about other contributors.

(h) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

(i) infringe any copyright, database right or trade mark of any other person.

(j) be likely to deceive any person.

(k) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

(l) promote any illegal activity.

(m) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

(n) be likely to harass, upset, embarrass, alarm or annoy any other person.

(o) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

(p) give the impression that it emanates from us, if this is not the case.

(q) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

(r) be in our reasonable opinion otherwise inappropriate.

(s)

8.2 By contributing, or engaging with, any Submitted Material, you acknowledge and agree that:

(a) we do not produce, edit, approve or promote any Submitted Material;

(b) we will not be responsible or liable for the accuracy, completeness or suitability of any Submitted Material;

(c) we do not guarantee that any Submitted Material will be protected against loss, misuse or unauthorised alteration by third parties;

(d) we have the right to remove or suspend any Submitted Material from our Website and we are not obliged to post any Submitted Material;

(e) we will not be responsible for any use or misuse which you or any other users of our Website make of your Submitted Material;

(f) any of your Submitted Material that does not constitute Personal Data will be provided on a non-confidential and non-proprietary basis and we have the right to use, copy, distribute and disclose to third parties any such content for whatever purpose and without further reference to you]; and

(g) you will ensure that the Submitted Materials do not violate the Submitted Material Standards and you will compensate us for any loss or damage we may suffer as a result of you not doing so.

8.3 The views expressed by others on our Website do not represent our view or values.

9. Prohibited uses

9.1 In your use of and access to our Website, you must not:

(a) breach or circumvent any laws, third party rights (including intellectual property rights) or terms applicable to you;

(b) engage in any fraudulent activity;

(d) post false, inaccurate, misleading, deceptive, defamatory, or libellous content;

(e) access or attempt to access our Website from any jurisdiction which may be geo-blocked from your location from time to time;

(f) knowingly engage in malicious or technologically harmful activity that could compromise the integrity of the Website such as misusing our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By doing so, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such action to the relevant law enforcement authorities and we will co-operate with those authorities and have the right to disclose your identity to them;

(g) harvest or otherwise collect information about users without their consent;

(h) create or compile, directly or indirectly, any collection, compilation, database or directory from the Website content;

(i) use the Website in any manner that could interfere with any other party's use and enjoyment of the Website;

(j) license, sell and/or otherwise provide access to and/or use of the Website to any third party, including without limitation for purposes of building a competitive product and/or service; or

(k) use our Website if you are not able to form legally binding contracts or are suspended from using our Website.

10. Limits on our liability

10.1 If we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms of Use or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to our Website.

10.3 Our Website is only available for domestic and private use. If you use our Website for any commercial or business use in breach of these Terms of Use, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.4 Different limitations and exclusions of liability will apply regarding any products you purchase on our Website, as set out in our Terms of Use of Sale.

11. Other important terms

11.1 You may only transfer your rights or your obligations under these Terms of Use to another person if we agree to this in writing.

11.2 These terms are between you and us. No other person shall have any rights to enforce any of them. Neither of us will need to get the agreement of any other person in order to make any changes to these Terms of Use.

11.3 If any part of these Terms of Use is held to be invalid, unenforceable or illegal for any reason, the rest will continue in force. Each paragraph of these Terms of Use operates separately.

11.4 If we waive any rights available to us under these Terms of Use (or any other applicable terms) on one occasion, this does not mean that those rights will automatically be waived on any other occasion. For example, if we do not insist you immediately do something you are required to do under these Terms of Use or we delay in taking steps against you if you breach these Terms of Use, that will not mean that we can't ask you to do those things in the future or that we cannot take steps against you in the future.

11.5 These Terms of Use, their subject matter and its formation, are governed by English law. However, if you are a consumer and resident of any other country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights.

11.6 You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other country you and we may also bring proceedings in that country.

12. Changes to these Terms of Use

12.1 We may revise these Terms of Use at any time to reflect changes in or to:

(a) relevant laws or regulatory requirements;

(b) security, technical or operational issues; or

If we change these Terms of Use, we will post summary details of the changes at the end. If we have your e-mail address, we may also email you with information on those changes.

Terms of Use launched: May 2020

Terms of Use last updated: April 2024

Privacy Policy

UPDATED APRIL 2024

Overview – the key information you should be aware of

(A)Who we are: We are Mizkan Euro Ltd., registered in England and Wales, and our company number is 08053234 with registered offices at 1st Floor, Building 4 Chiswick Park, 566 Chiswick High Road, Chiswick, London, United Kingdom, W4 5YE. Mizkan Euro Ltd. is the controller and responsible for your personal data. All references in this Policy to "ZENB", "our", "us" or"we" refer to Mizkan Euro Ltd and ZENB US, Inc. as appropriate.

We are a food retailer of plant-based products and we own and operate the Website, https://.zenb.co.uk, including the mobile version of it (the "Website"); we also operate pages on various social media channels.

(B) Our values and what this Policy is for:

We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal data. We also want you to know your rights in relation to your information which you can find in section 6.

In line with these values, this Policy tells you what to expect when we collect and use personal data about you. We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you.

1. How we collect your personal data;

2. The personal data we collect about you;

3. How we use your personal data;

4. We share your personal data with others;

5. How long we store your personal data;

6. Your rights;

7. Our Website is not intended for children;

8. Where we may transfer your personal data;

9. Risks and how we keep your personal data secure;

10. Links to other websites;

11. Changes to our Policy; and

12. Further questions and how to make a complaint.

(D) Your rights to object:

You have various rights in respect of our use of your personal data as set out in section 6.Two of the fundamental rights to be aware of are that:

You may ask us to stop using your personal data for direct marketing purposes (for example, by clicking on the unsubscribe link in our emails). If you exercise this right, we will stop using your personal data for this purpose.

You may ask us to consider any valid objections which you have to our use of your personal data where we process your personal data on the basis of our, or another person's, legitimate interest.

(E) What you need to do and your confirmation to us:

Please read this Policy carefully to understand how we handle your personal data. By engaging with us in the ways set out in this Policy, you confirm that you have read and understood the entirety of this Policy, as it applies to you.

1. How we collect your personal data

1.1 You provide us with your personal data voluntarily. We may also receive information about you from third parties such as marketing agencies, market research companies, public and third party websites, our suppliers or our group companies (referred to in this Policy as "third party sources" or "suppliers").

1.2 You provide us with your personal data by establishing an account with us, ordering products or services from us, registering to receive our newsletter or email communications, participating in a survey or competition run by us, submitting an enquiry or request to us using the forms on our Website, by contacting us by phone, email or other means, by posting or commenting on our social media pages (such as, Facebook or Instagram) or by submitting material or content to the Website or our social media pages (including any reviews of our products or recipe submissions).

2. The personal data we collect about you

2.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

2.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

(a) Identity Data includes first name, last name, social media username,

(b) Contact Data includes billing address, delivery address, email address, and telephone number.

(d) Transactional Data includes details about payments to and from you and other details of products and services you have purchased from us.

(e) Technical Data includes internet protocol address, login details, location, browser type and version, browser plug-in types, operating system, and platform details.

(f) Profile Data includes your login details and password, purchases or orders made by you, your entry into a survey or competition (including images), your interests, preferences, feedback, recipe submissions, and review, testimonial, and survey responses.

(g) Usage Data includes information about how you use our website, products and services.

(h) Marketing and Communications Data includes your preferences in receiving marketing from us or our third parties and your communication preferences.

3. How we use your personal data

3.1 We have set out below, in a table format, a description of the type of personal data we collect and all the ways we plan to use your personal data, including which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose	Personal Data	Lawful Basis
To register you as a new customer	a) Identity	Performance of a contract
To process and deliver your order	a) Identity b) Contact c) Financial d) Transactional e) Marketing and Communications	Performance of a contract
To manage our relationship with you which willinclude: a) Notifying you about changes to our terms or Policy b) Asking you to leave a review or take a survey	a) Identity b) Contact c) Profile d) Marketing and Communications	a) Performance of a contract with you b) Necessary to comply with a legal obligation c) Necessary for our legitimate interests (tokeep our records updated and to study how customers use our products/services)
To enable you to participate in a promotion orcomplete a survey, review, or testimonial	a) Identity b) Contact c) Profile d) Usage e) Marketing and Communications	a) Performance of a contract with you b) Necessary for our legitimate interests (tostudy how customers use our products/services, to develop them and grow ourbusiness)
To administer and protect our business and thisWebsite (including troubleshooting, data analysis, testing, systemmaintenance, support, reporting and hosting of data)	a) Identity b) Contact c) Technical	a) Necessary for our legitimate interests (forrunning our business, provision of administration and IT services, networksecurity, to prevent fraud and in the context of a business reorganisation orgroup restructuring exercise) b) Necessary to comply with a legal obligation
To deliver relevant Website content andadvertisements to you and measure or understand the effectiveness of theadvertising we serve to you a) Including information about how you engagewith our emails	a) Identity b) Contact c) Profile d) Usage e) Marketing and Communications f) Technical	Necessary for our legitimate interests (tostudy how customers use our products/services, to develop them, to grow ourbusiness and to inform our marketing strategy)
To use data analytics to improve our Website,products/services, marketing, customer relationships and experiences	a) Technical b) Usage	Necessary for our legitimate interests (todefine types of customers for our products and services, to keep our Websiteupdated and relevant, to develop our business and to inform our marketingstrategy)
To make suggestions and recommendations to youabout goods or services that may be of interest to you	a) Identity b) Contact c) Technical d) Usage e) Profile f) Marketing and Communications	Necessary for our legitimate interests (todevelop our products/services and grow our business)

3.2 A word about cookies:

(a) Some pages on our Website use cookies and similar tracking technologies. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.

(b) For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy (https://zenb.co.uk/pages/cookie-policy) and the Privacy Preference Center on the Website.

3.3 We combine the information we collect about you to analyse and enhance that information; in particular to deliver targeted marketing and advertising to you and to understand which products appeal to our customers generally.

3.4 Information we need to provide services to you. We need certain types of personal data so that we can provide our products and services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such personal data, or if you ask us to delete it, you may no longer be able to receive or access our products and services.

3.5 Whatever our relationship with you is, we may also collect, use and store your personal data for the following additional reasons:

(a) To deal with any enquiries or issues you have about how we collect, store and use your personal data, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal data for these purposes where it is in our legitimate interests for customer services purposes;

(b) For internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal data for these purposes where it is in our legitimate interests to do so;

(c) To comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

(d) To establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

3.6 Further processing:

Before using your personal data for any purposes which fall outside those set out in this section, we will undertake an analysis to establish if our new use of your personal data is compatible with the purposes set out in this section. Please contact us using the details in section 12 if you want further information on the analysis we will undertake.

4. How we share your personal data with others

4.1 We may share your personal data with our group companies where we share IT systems and processes and for internal administrative purposes, when it is in our legitimate interests to do so (for example, for corporate strategy, compliance, auditing and monitoring, research and development and quality assurance). The companies under our group include:

(a) ZENB US Inc.;

(b) ZENB Japan Co., Ltd.;

(d) Mizkan Euro Holdings Limited;

(e) Mizkan Holdings Co., Ltd.;

(f) Mizkan J Plus Holdings Co., Ltd.;

(g) Mizkan Co., Ltd.; and

(h) Mizkan Partners Co., Ltd.

(i) Mizkan AMS B.V.

4.2 We will share your personal data with the following third parties or categories of third parties:

(a) Providers of consumer and customer communications in areas such as:

(i) Digital and social media communications;

(ii) Customer care; and

(iii) Marketing research;

(b) Providers of logistical services;

(i) Website development and website management;

(ii) Website hosting;

(iii) Cloud services;

(iv) Data analytics tools;

(v) Generic IT services;

(vi) Application development; and

(vii) Payment processors;

(d) Social media platforms (for more, see section 4.7 below);

(e) Companies that assist us in our marketing, advertising and promotional activities, such as, to help us with our mobile marketing and to track, measure and analyse the success of our advertising and marketing (for more, see section 4.8 below); and

(f) Providers of legal and professional services (including auditors).

4.3 Any third parties with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data. We will always ensure that any third parties with whom we share your personal data are subject to privacy and security obligations consistent with this Policy and applicable laws.

4.4 We will also disclose your personal data to third parties:

(a) Where it is in our legitimate interests to do so to run, grow and develop our business:

(i) If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;

(ii) If substantially all of our or any of our group companies' assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;

(b) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

(c) In order to enforce or apply our Terms of Use, our Terms of Sale or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

(d) To protect the rights, property, or safety of ZENB, our staff, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection.

4.5 We may also disclose and use anonymised, aggregated reporting and statistics about users of our Website or our goods and services for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.

4.6 Save as expressly detailed above, we will never share, sell or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal data in a particular way, but later change your mind, you can contact us at support@zenb.co.uk and we will stop doing so.

Social media and personalised advertising

4.7 Social media platforms:

We share your personal data with social media or other similar platforms, so that you and other people can see relevant content on that platform. For example, we may use Meta Custom Audiences and share your e-mail address in a protected format with Meta so that we can: include you in a custom audience that we will serve relevant advertising content to on Meta, or create an audience of other Meta users based on the information Meta holds about you.

Those platforms' use of your personal data is governed by their own privacy policies, which you should read carefully. We cannot be responsible for any personal data about you that is collected and stored by those third parties.

4.8 Personalised advertising:

We use personalised online advertising to tell you about our Website and our products. This means that, after visiting our Website, you may see advertising for our Website and/or our products when you are on other third-party websites (including Google and YouTube).

We use these tools to better understand you and our other customers, to deliver personalised online advertising to you and others like you on, for example, Google properties (such as YouTube), and to measure the effectiveness of our advertising for statistical and market research purposes so that we can better target our advertising. Some of these tools also use cookies, so please see our Cookie Policy (https://zenb.co.uk/pages/cookie-policy) on our Website for further details.

5. How long we store your personal data

We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time for which we retain personal data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. In most circumstances, we will not retain your data for more than 5 years after the end of your customer relationship with us.

6. Your rights

6.1 You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at support@zenb.co.uk at any time. You have the following rights:

(a) Right of access: You have a right of access to any personal data we hold about you. You can ask us for a copy of your personal data; confirmation as to whether your personal data is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the United Kingdom.

(b) Right to update your information: You have a right to request an update to any of your personal data which is out of date or incorrect. If you have an account on our Website, you may access, review and update the information you provided to us at any time by signing into your account. Please ensure that any personal data you provide to us is accurate and up-to-date.

(c) Right to delete your information: You have a right to ask us to delete any personal data which we are holding about you in certain specific circumstances.

(d) Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal data in certain specific circumstances.

(e) Right to stop marketing: You have a right to ask us to stop using your personal data for direct marketing purposes. If you exercise this right, we will stop using your personal data for this purpose.

(f) Right to data portability: You have a right to ask us to provide your personal data to a third party provider of services. This right only applies where we use your personal data on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.

(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your personal data where we process your personal data on the basis of our or another person's legitimate interest.

6.2 We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

6.3 If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

7. Our Website is not intended for children

7.1 Our Website and services are not directed at children and we do not knowingly collect any personal data from children.

7.2 If you are a child and we learn that we have inadvertently obtained personal data from you from our Website, or from any other source, then we will delete that information as soon as possible.

7.3 Please contact us at support@zenb.co.uk if you are aware that we may have inadvertently collected personal data from a child.

8. Where we may transfer your personal data

8.1 Your personal data may be used, stored and/or accessed outside the UK (including in the US, Japan, and Canada) by other members of our group or our suppliers. Further details on to whom your personal data may be disclosed are set out in section 4.

8.2 When we provide any personal information about you to any non-UK members of our group or service providers, we take appropriate steps to protect your privacy and implement reasonable security measures to protect your personal data. These measures may include the following:

(a) Ensuring that there is an adequacy decision by the UK Government in the case of transfers out of the UK, which means that the recipient country is deemed to provide adequate protection for such personal data; or

(b) Ensuring that appropriate safeguards are in place, e.g. by entering into regulation mandated contracts with our data processors that require them to treat personal data in a manner that is consistent with this Policy.

8.3 Further details on the steps we take to protect your personal data in these cases is available from us on request by contacting us by email at support@zenb.co.uk at any time.

9. Risks and how we keep your personal data secure

9.1 We are committed to protecting your personal data from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your personal data, including through use of appropriate organisational and technical measures.

9.2 In the course of provision of your personal data to us, your personal data may be transferred over the internet. Although we make every effort to protect the personal data which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to our Website and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access to it.

9.3 We encourage you not to include sensitive personal data in any emails you send to us. Additionally, please do not send credit card numbers or other payment information to us via email. We will not contact you by mobile/ text messaging or email to ask for your personal data or credit card details. If you receive this type of request, you should not respond to it. We also ask that you please notify us at support@zenb.co.uk.

9.4 Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10. Links to other websites

Our Website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This Policy only applies to the personal data that we collect or which we receive from third party sources, and we cannot be responsible for personal data about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

11. Changes to our Policy

We may update our Policy from time to time. Any changes we make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.

12. Further questions and how to make a complaint

12.1 If you have any queries or complaints about our collection, use or storage of your personal data, or if you wish to exercise any of your rights in relation to your personal data, you can contact us through this page: https://zenb.co.uk/pages/contact or by e-mail on support@zenb.co.uk. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal data.

12.2 You may also make a complaint to the Information Commissioner's Office (https://ico.org.uk/) or the data protection regulator in the country where you usually live or work, or where an alleged infringement of applicable data protection laws had taken place.

The practices described in this Policy are effective as of September 2023. We last updated our Policy in April 2024.